24/7 Service Desk

Overview of our 24/7 Service Desk

KompiTech’s Service Desk ensures the delivery of high-quality service to our customers in a timely manner. It’s your single point of contact in handling communication around raising and tracking tickets like incidents or service requests.

24/7 Service Desk Team

Our IT Service Desk is available across multiple languages and time zones. With a team of fully-qualified and experienced IT professionals, we offer 24/7 remote IT help for the efficient resolution of time-sensitive incidents and management of service requests.

We cover your IT needs round-the-clock, during outside office hours, weekends, and public holidays.

KompiTech Service Desk Features and Benefits

To ensure cost and service delivery efficiency, our 24/7 Service Desk leverage KompiTech BLiTS ITSM tools for:

Service request management
Incident management
Knowledge management
Problem management
Change management
Billing
Report

Our innovative ITSM tool acts as a single intuitive point of IT service management. It enables automation for seamless management of service delivery including real-time ticket resolution monitoring, live updates, and Smart Contracts technology for maximum transparency on service terms, agreements, and processes.

Service Included

IT Staffing

Dedicated Full-time Staffing
Temporary IT Staffing
Field Service Technicians
On-Demand IT Staffing
Remote IT Staffing

Conferencing Solutions Support

Overview
Supported Solutions
Services and Benefits

Digital Workplace

End User Computing
24/7 Service Desk
VIP Support
Work From Home Support
Windows Roll/Out

End-User IT Support

PCs
Printers
Phones
Conferencing Solutions
Retail POS

Mobile Devices Support

Overview
Supported OS
Supported Devices

PC Support

Overview
Supported Devices
Services and Benefits
Why KompiTech PC Support Services?

Printer Support

Local Printers
Multi-Functional Devices
Network Printers

Retail POS Support

Overview
Hardware Repair and Maintenance
Onsite Field Technicians
Services and Key Benefits

IT Hardware Procurement

PCs
Servers
Handheld Devices
Network Hardware
Storage Devices
Teleconference Components

IT Infrastructure Management

LAN/WLAN Management
Systems Management
Cloud Services and Migration

+70%

Faster ticket resolution achievable through BLiTS autonomous service platform combined with our proactive local support engineers.

60%

Cost reduction through automation and IT support costs associated with multi-layers of IT providers or sub-contractors.

100%

Service efficiency, real-time communication flow, and full-service visibility to customers.

A whole free month to try out

KompiTech BLiTS PC Support Service

Access to our 24/7 Service Desk
Experience a new innovative Service Desk approach powered by
KompiTech BLiTS ITSM Autonomous service transformation
Multiple language support across multi-geolocation
Trained Service Desk agents that are aligned with your processes
Access to experienced and professional KompiTech technicians
Request IT help anywhere globally
Instant platform access utilizing KompiTech online legal agreement,
no prolonged legal contract process
Pay by invoice or credit card
Pay per hour of service
Up to 10 tickets included in the basic package
Have more monthly tickets?

From $0 per month

for the first month

Create a Ticket

No credit card required